Process Mapping – The Key is to Establish Principles

Anyone who has participated in process mapping sessions will tell you how painful these events can be.  It is not uncommon to sequester folks for hundreds of hours and ask them to conduct intense discussions in order to capture the processes for carrying out work.  The author John Green said “The marks humans leave areContinue reading “Process Mapping – The Key is to Establish Principles”

Applying Organizational Development Methods to Product Design for Better Outcomes

Designers are incorporating human centered design into products for our common good.  Wendy De La Rosa, Lead Behavioral Strategist at Irrational Labs [@wdlrosa, #SXSW, #hackingbehavior] says that human centered design involving combining user centered design principles with behavioral science for the good of human kind.  Many of us have benefited from this discipline in formContinue reading “Applying Organizational Development Methods to Product Design for Better Outcomes”

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