Process Improvement: Let’s Understand the Basics Before Going to the Complex

Process improvement professionals tend to do a deep dive into the methodology immediately after an introduction.  The conversation tends to go something along the lines of “Nice to meet you as well, do you use the DMAIC approach to get at root cause?”  While this is an important question, let’s consider a few fundamental questionsContinue reading “Process Improvement: Let’s Understand the Basics Before Going to the Complex”

Organizational Change Management is All About People Readiness

Professionals have described the term “Change Management” as being vague and confusing.  I have even had clients refer to the term as “completely baffling” since it does not specify whom, nor what we are trying to change, let alone manage. I find that throwing in the descriptive term “People Readiness” to be helpful since itContinue reading “Organizational Change Management is All About People Readiness”

A Formula for Organizational Performance So Simple That It Is Ignored

The Obama Administration is promoting legislation that would help many students go to community college for free.  This is an effort to once again kick-start education as a driver of economic growth. http://www.nytimes.com/2014/12/21/nyregion/raising-ambitions-the-challenge-in-teaching-at-community-colleges.html?_r=0 As a former community college administrator and instructor, my burning questions are ‘Why community colleges?’ and “If they have figured out theContinue reading “A Formula for Organizational Performance So Simple That It Is Ignored”

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